Shipping policy
Effective date: 23 October 2026
Seller: Seranova Enterprise LLP (LLPIN ACX-4477), trading as Airnest · GSTIN 24AFXFS6527E1ZJ Registered address: Airnest, 1st Floor, Sitaram Arcade, Om Nagar Circle, Rajkot 360005, Gujarat, India Phone / WhatsApp: +91 9099963399 · Email: seranovaenterprise@gmail.com
Where we ship
We ship across India to serviceable PIN codes. You can check your PIN code at checkout. We do not ship outside India.
Stock and dispatch
Every product on our site is in stock, and we do not take pre-orders. Orders are dispatched within 1–2 business days of order confirmation.
Delivery time
Delivery usually takes 3–5 days after dispatch. Remote areas, public holidays, bad weather or courier delays can add time. If your order is delayed, we will let you know by SMS, WhatsApp or email.
Shipping charges
- Free shipping on orders over ₹4,999.
- On orders of ₹4,999 or less, shipping charges depend on the product and your PIN code. They are shown at checkout before you pay.
Payment
We accept prepaid orders only, paid online through Razorpay. Cash on Delivery (COD) is not available.
Courier partners and tracking
We ship through reputed courier partners. Once your order is dispatched, we send you a tracking link by SMS, WhatsApp or email.
Receiving your order
- Before accepting the parcel, check that the outer box is sealed and undamaged.
- Please record an unboxing video. We need one to process any claim for damage in transit.
- If a product arrives damaged, defective or wrong, tell us within 48 hours of delivery (see our Returns & Refund Policy).
Failed or refused delivery
If a delivery fails or is refused, the order comes back to us. We will contact you to either reship it at no extra charge or refund it under our Returns & Refund Policy. We do not charge for refused deliveries.
Questions and complaints
Contact us on +91 9099963399 or at seranovaenterprise@gmail.com. Formal complaints go to our Grievance Officer, Gaurav Nagani (CEO), at the same email and phone. We acknowledge complaints within 48 hours and resolve them within one month of receipt.