Refund policy

Effective date: 23 October 2026

Seller: Seranova Enterprise LLP (LLPIN ACX-4477), trading as Airnest · GSTIN 24AFXFS6527E1ZJ Registered address: Airnest, 1st Floor, Sitaram Arcade, Om Nagar Circle, Rajkot 360005, Gujarat, India Phone / WhatsApp: +91 9099963399 · Email: seranovaenterprise@gmail.com

1. 7-day returns

You can ask to return a product within 7 days of delivery. To qualify: - the product must be unused and include all accessories, manuals, the original filter (still sealed in its wrap) and any freebies; - it must be in its original packaging; - you must share your order number or invoice.

2. Damaged, defective or wrong products

If your product arrives damaged, defective, with missing parts, or is the wrong item, tell us within 48 hours of delivery on WhatsApp (+91 9099963399) or by email (seranovaenterprise@gmail.com). Please send: - your order number; - photos of the product and the box; - an unboxing video (required for damage claims).

Once we have verified the problem, we will send a replacement of the same product or give you a full refund, whichever you choose. You pay nothing for these returns: we bear or reimburse the return shipping cost.

3. Items that cannot be returned

For hygiene reasons, these cannot be returned unless they arrived damaged or defective: - used or unsealed replacement filters; - opened fragrance/aroma refills.

4. How to return a product

We do not offer reverse pickup. 1. Contact us within the return window with your order number. We will confirm whether the product is eligible. 2. Pack the product securely in its original box. 3. Ship it to: Airnest, 1st Floor, Sitaram Arcade, Om Nagar Circle, Rajkot 360005, Gujarat, India, and share the tracking number with us. 4. We complete a quality check (QC) within 2 business days of receiving the product.

Return shipping costs: - If you have changed your mind, you pay the return shipping. - If the item was damaged, defective or wrong, we bear or reimburse the return shipping.

5. Exchanges

We do not exchange products for a different model. Damaged or defective items are replaced with the same product, as described in section 2.

6. Refunds

Refunds go to your original payment method. If that is not possible, we refund to your bank account or UPI.
We process refunds within 5–7 business days after the product passes QC. Your bank may take a few more days to show the credit.
If you have changed your mind, the original shipping fee is not refunded. For damaged, defective or wrong items, we refund the full amount, including shipping.

7. Cancellations

You can cancel free of charge before dispatch. We refund the full amount as described in section 6.
After dispatch, you can refuse delivery at no charge, or use the return process.
We may cancel an order if payment fails, the PIN code is not serviceable, or the price shown was clearly wrong. If we do, we refund you in full.

8. Warranty

Problems that appear after the return window are handled under our Warranty Policy.

9. Grievances

If you are unhappy with how your return was handled, contact our Grievance Officer, Gaurav Nagani (CEO), at seranovaenterprise@gmail.com or +91 9099963399. We acknowledge complaints within 48 hours and resolve them within one month of receipt.