Effective date: 23 October 2026
Warrantor: Seller: Seranova Enterprise LLP (LLPIN ACX-4477), trading as Airnest · GSTIN 24AFXFS6527E1ZJ Registered address: Airnest, 1st Floor, Sitaram Arcade, Om Nagar Circle, Rajkot 360005, Gujarat, India Phone / WhatsApp: +91 9099963399 · Email: seranovaenterprise@gmail.com Country of origin: China. All products are made in China, and imported and marketed by Seranova Enterprise LLP.
1. What is covered
All Airnest products come with a 12-month warranty from the date of delivery. This covers Core and Aura air purifiers, ultrasonic humidifiers, AQI monitors and aroma diffusers, including the supplied adapter and power cord.
The warranty covers defects in materials and workmanship under normal home use, such as: - the unit not powering on; - failure of the fan, motor or ultrasonic module; - faulty controls, display, sensors, electronics, adapter or cord.
2. What is not covered
- Filters, refills and consumables: replacement filters, aroma refills, essential oils and similar parts that wear out with use.
- Physical damage: cracks, dents, broken parts or liquid damage after delivery.
- Misuse: using the product in ways the user manual advises against, running a purifier without a filter, or not cleaning the product as advised.
- Non-Airnest filters or refills: damage caused by filters or refills not made by Airnest.
- Power problems: damage from power surges, voltage fluctuations or the wrong adapter. We recommend using a surge protector.
- Unauthorised repairs: the unit has been opened or repaired by anyone not authorised by Airnest.
- Commercial use: use in a commercial or industrial setting.
- Normal wear and tear: for example, scratches.
3. How to make a claim
- Contact us on WhatsApp (+91 9099963399) or at seranovaenterprise@gmail.com.
- Send your proof of purchase, which can be your Airnest order number or invoice, or your Amazon invoice. Our products do not have serial numbers, so we verify the warranty from your invoice.
- Describe the problem, and send photos or a video. We will first try to solve the problem remotely.
- If the product needs inspection, either ship it to our registered address at your own cost, or pay for a pickup that we arrange for you.
- We inspect the product within 3 business days of receiving it.
4. Repair, replacement or refund
If the defect is covered, we will repair the product or replace it with the same or an equivalent model within 7–10 business days after inspection. Then we ship it back to you. The repaired or replacement unit is covered for the rest of the original warranty period.
If a covered unit cannot be repaired, we will give you a refund.
5. Amazon purchases
Products bought on Amazon are covered by this warranty. Share your Amazon invoice when you make a claim.
6. Your legal rights
This warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.
7. Complaints
If you are not satisfied with a warranty decision, contact our Grievance Officer, Gaurav Nagani (CEO), at seranovaenterprise@gmail.com or +91 9099963399. We acknowledge complaints within 48 hours and resolve them within one month of receipt.